privacy / data handling
Privacy Policy
Last updated: October 2026
This policy explains how NiniVPN handles data when providing its website, account management, and network acceleration subscription services. Website analytics and subscription connection data are handled separately; website analytics do not reveal the content users access through subscription routes.
Account Data and Order Records
No email address is needed to create an account; a username and password are sufficient. Providing an email address is not a condition of the account creation process. Account data is used for identity verification, sign-in, and subscription management. Passwords are credentials and should not be included in support tickets or other public content.
Order records include the selected plan, order status, payment result, and usage data. They are used to activate entitlements, verify billing, and handle refunds and disputes. When you submit a support ticket, the system needs to retain your issue description and the handling record. Please provide only the information needed to investigate the issue, and avoid sharing full subscription links or credentials for other accounts.
No-Logs Policy and Connection Data
NiniVPN follows a no-logs policy. It does not record which websites users visit through subscription routes, or retain browsing content, destination URLs, or browsing histories that could be used to reconstruct activity. Usage summaries needed for traffic billing are distinct from browsing records and do not include visited content.
Temporary technical status data may be processed during a connection to maintain a session and diagnose faults. This data is used only during the active connection or necessary troubleshooting, then cleared when its purpose is complete; it is not retained as long-term connection history. Account sign-in, order, and support ticket records are managed for their respective business purposes and are not browsing logs.
Site Analytics and Browser Storage
Site analytics help us understand page visits, referral sources, and feature usage so we can improve content and workflows. Analytics are limited to activity on the website and do not extend to browsing activity carried by subscription routes. Do not enter sensitive information such as passwords in page addresses or search parameters.
Cookies and local storage may be used to maintain sign-in status, remember language preferences, and save essential interface settings. Clearing browser data may sign you out or reset preferences, but will not automatically delete your server-side account or orders. After using a shared device, sign out of the user panel and clear relevant browser data.
Third-Party Payments and Data Sharing
Payment methods include Alipay, WeChat Pay, and USDT. Payments are handled by the relevant third-party payment service or channel, whose data practices are described by that provider. NiniVPN uses the payment status, transaction identifier, and amount needed to verify completed orders. Do not provide payment account passwords in support tickets.
Relevant data is processed or shared only as necessary to provide subscriptions, process payments and refunds, resolve support requests, or meet applicable legal obligations. Information obtained by payment channels is subject to their own policies. Before paying, check the payment page and its related information.
Retention Periods and Deletion Requests
Account data is retained for as long as needed to provide account services. Order and payment verification records are retained as required for service delivery, dispute handling, and applicable laws. Support tickets and site analytics are kept only for the period needed to fulfill their respective purposes. When a purpose ends and no further basis for retention applies, the relevant data will be deleted or anonymized; data is not kept long term without a purpose.
Sign in to the user panel and use the support ticket portal to request access to, correction of, or deletion of account data. Account ownership must be verified before a request is processed. Deletion may affect subscription access and future support. Data that must be retained by law or to resolve an ongoing dispute will be restricted in use and cleared when the retention basis ends.
Policy Updates and Request Handling
This policy will be updated on this page when data practices or service workflows change, and the update month at the top of the page will be revised. Significant changes to processing purposes or user rights will be announced on the website or in the user panel. Matters requiring separate confirmation will be handled as applicable.
If you have questions about data use, retention grounds, or the outcome of a deletion request, submit a support ticket through the user panel with the request type and relevant order details. Do not include passwords or full subscription credentials. Subscription rules are set out in the Terms of Service; this policy covers data handling.